Shipping
Most in-stock items ship within our standard US fulfillment windows. Delivery timing depends on your location, carrier, and product availability. Cold-chain or specialty items may require additional lead time — our team will note this on quotes when relevant.
Order tracking
Once your order ships, we send tracking details to the email on your account whenever carrier data is available.
Returns
Unopened, unused items in original packaging may be eligible for return within a limited window after delivery. Certain products (opened sterile goods, custom kits, or special-order items) may be non-returnable. Contact us before returning anything so we can issue instructions and an RMA if approved.
Damaged or incorrect shipments
Please report damaged, missing, or incorrect items promptly with photos and your order number. We will work with you on a replacement or credit as appropriate.
Need help?
Email info@globalvets.us or contact us with your order number and clinic details.
Last updated: August 2026.